Refund policy

 Due to the hygienic nature of our products, the following policy applies:

Wigs & Hair Products

All wigs, hair extensions, and hair accessories are non-returnable and non-refundable once delivered or collected.

Exceptions apply only if:

• You received the wrong item, or
• The product is defective.

You must notify us within 24 hours of receiving the item.
The product must be unworn, unwashed, uncut, and in original condition (lace and tags intact).

Custom-made wigs are final sale and cannot be returned or exchanged.

Beauty Services

All services (wig installation, customization, braiding, manicure, etc.) are non-refundable once completed.

If you are not satisfied, please inform us during your appointment so adjustments can be made.

Cancellations

Appointments must be cancelled at least 24 hours in advance.
Deposits are non-refundable but may be transferred once for another appointment.

Orders cannot be cancelled once processing or shipping has started.

Refunds (If Approved)

If a return is approved, the item must be returned within 3 days.
Delivery fees are non-refundable.
Refunds are processed after the product is inspected.